One of the key features of AlarmTILT BC, that cannot be provided by other vendors, is its horizontal communication functionality. In case of an incident or an outage, and more than one person is alerted by email, SMS, voice or any other means, calling each others to inform, who is taking on the problem resolution is a time consuming task. AlarmTILT BC is unique in automating this task.
AlarmTILT BC analyses incoming events and alarms. An eventual incident will trigger the routing and dispatching of alert notifications to the destinations affected with this incident, or the staff that will help solve the problem.
Through its direct connectivity with world reaching telecom operators, AlarmTILT BC allows the deployment of intelligent escalation procedures, using messaging to different people at given time intervals via any communication media available, until one of the alerted destinations accepts to take on the problem.
The moment a notified contact acknowledges an alert by replying directly to the message sent ( SMS > reply > send; email > reply > send; voice > say “yes” or press “1”), the alert escalation procedure will stop.
The added value of AlarmTILT BC is its ability to send separate messages to all destinations alerted (and only to those), informing them of who has acknowledged the alert. This horizontal communication permits the implementation of intelligent alert procedures involving a maximum of people, without causing the negative cross calling effect.
More on www.alarmtilt.com
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