I am terrified about the number of business continuity managers in banking sector, who do not understand their business. I notice through the questions they ask me.
I have met excellent BC managers in the banking world. My comment sounds frustrated, I actually just want to point out, that the good BC manager, alongside his/her knowledge base and experience, is the one asking the right questions when implementing BC measures, and not following the strict BC rules, or "what has been done for 20 years in the BC business". He must be able to adapt to the most unexpected hazard affecting the organisation.
In my world of emergency communication and notification management, I have had to spend hours explaining our communication cost strategy (how much does an SMS cost, how much does a voice call cost,...), and very few actually would point out obvious things like, "If we have a power cut, will you be up and running?" which makes much more sense.
I see more value in working with someone who chose our company because our solution was matching their BC needs, than with someone who selected us because our text messages are 1 cent cheaper than the competition's !
Friday, 22 April 2011
Are Business Continuity Managers in Banking Sector competent?
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